How do I return an item?
Returns for store credit only. Custom and special orders (items which we did not have in stock and specifically ordered for you) are not returnable.
We are always happy to offer help and suggestions about fitting. We suggest contacting us at firstname.lastname@example.org if you have questions about which size you should order as opposed to ordering just to try on.
Can I meet you in person for fittings and shopping?
Yes, we can meet you by appointment at our warehouse.
What is the best phone number to reach you?
What is the best email to reach you?
How can I schedule a trunk show?
We ask to have 7 pairs of boots confirmed to be ordered before we confirm a trunk show. It involves a lot of work and expenses to travel with inventory to trunk shows, that's why we ask for a minimum commitment.
I'm not sure what size I am.
We can send fitting coats, breeches, boots to you to try before ordering or buying. Shipping both way is customer's responsibility.
Can I try products without committing to buy right away?
Yes, we do send selections to customers to see what they like. Keep what you want, send back what you don't. You have to contact us beforehand to arrange a shipment. Shipping both way is customer's responsibility.